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At Bubbles O2, we take reasonable care to ensure that products supplied through our online store are delivered in good condition and correspond with the customer's order.

As our products are consumable beverages, returns or refunds for change of mind are generally not accepted after delivery. This does not affect any rights available to consumers under applicable Malaysian law.

1. Damaged, Defective or Incorrect Products

Please inspect your order upon delivery and contact us promptly if:

(a) the wrong product or quantity is delivered;

(b) the bottles or cartons are materially damaged;

(c) any bottle is leaking or its seal is compromised;

(d) the product is expired upon delivery; or

(e) there is a genuine concern regarding the quality, condition or safety of the product.

Please do not consume any product where its condition or safety is suspected to be compromised.

2. Refund or Replacement Request

To assess your request, we may require your order number or proof of purchase, photographs or videos of the affected product, product details, batch or lot number and a brief explanation of the issue.

Please retain the affected product and packaging until otherwise advised by Bubbles O2.

3. Refunds and Replacements

If a claim is accepted, Bubbles O2 may provide a replacement, credit , refund or other appropriate remedy in accordance with the circumstances and applicable law. Approved refunds will generally be made through the original payment method. Processing time may vary depending on the relevant bank or payment provider.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at customercare@bubbleso2.com or onlinesales@bubbleso2.com.

4. Change of Mind and Delivery Issues

Bubbles O2 does not ordinarily accept returns or refunds solely due to a change of mind, incorrect customer selection or personal preference.

If an order is shown as delivered but has not been received, or there is another material delivery issue, please contact us promptly for investigation.

5. Product Quality or Safety Complaints

Any suspected contamination, foreign object, unusual taste or odour, compromised seal or other product safety concern should be reported promptly.

Please retain the affected product, bottle, cap, label, remaining contents and packaging where available. Bubbles O2 may collect the product for inspection or investigation.

6. Consumer Rights

Nothing in this Policy excludes, restricts or modifies any statutory right, guarantee or remedy which cannot lawfully be excluded under the Malaysian law.

7. Contact

For refund, replacement or order-related enquiries, please email to us at customercare@bubbleso2.com and onlinesales@bubbleso2.com.